iPhone 15 Pro is plagued with issues just one week after hitting shelves: Buyers complain of overheating, metal changing colour and the £1,499 device bending in the hand – as one calls it ‘Apple’s biggest flop in history’

• Pro and Pro Max are the most expensive options in the new iPhone 15 range 
• Reported issues include dust in the components and a software glitch 

Apple has just released its most expensive smartphone yet, but already disgruntled owners sound like they wish they’d never bought it. 

Buyers have complained of multiple issues with the iPhone 15 Pro and Pro Max, including overheating, dust in the components and even the metal changing colour. 

The standard range of new iPhones start at £799 and are equipped with a new titanium frame, USB-C charging port and new artificial intelligence features. 

But the two most expensive options in the iPhone 15 family – the Pro and Pro Max, which reach a whopping £1,499 and £1,599 – seem to be the source of frustration. 

One X user, @GeekmanGreg, said: ‘I have a feeling the iPhone 15 is going to wind up being Apple’s biggest mistake/flop in history for them.’ 

Here’s a closer look at the problems encountered so far with the two Pro models. 

Negative feedback about the iPhone 15 Pro series includes dangers of overheating, the metal changing colour and the device easily bending in the hand

READ MORE iPhone 15 Pro is launched from a highspeed drift car in ultimate test 

MailOnline flung the phone from a highspeed car

OVERHEATING

Multiple users have noticed their iPhone 15 Pro getting hot after just a few minutes – with one having to use ice to cool it down.

One user took to X to say: ‘The natural titanium iPhone 15 Pro gets extremely hot, so much so that it becomes difficult to hold. 

‘It heats up after just a 2-minute FaceTime call or when scrolling through reels for 8-10 minutes.’ 

Users on Apple’s online support community also shared that they’d had a similar experience with the new device.

User marstatooine said: ‘I just got the IPhone 15 Pro today and it’s so hot i can’t even hold it for very long! Hope they resolve this.’

Another member replied: ‘This has been happening to me too and I just got the phone. 

A Chinese tech blogger who goes by the name Geekerwan found the iPhone Pro hits new highs for temperature in just 30 minutes. 

‘The iPhone 15 Pro’s surface temperature set a new record in my experience with iPhones, reaching a staggering 48°C,’ he said in a video posted to YouTube. 

‘This is insane’: One experiment in China showed the iPhone 15 Pro can reach temperatures of 118°F (48°C) 

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Queues in Thailand are pictured 

Geekerwan suggested the heat was coming from A17 Pro, the new processing chip that powers AI capabilities, battery life and more. 

METAL CHANGING COLOUR

Unlike the cheaper standard model and Plus model, the more expensive iPhone 15 Pro range uses lightweight titanium rather than stainless steel. 

But the tech giant has had to admit that the new material can temporarily change colour if it does not have protection from fingerprints. 

Social media users have shared pictures of the phone with significant discolouration, while one tweeted that it was ‘kinda wild considering the price of this tech’. 

In a support document released for the new iPhone 15 range, Apple said that ‘for iPhone 15 Pro and iPhone 15 Pro Max, the oil from your skin might temporarily alter the color of the outside band’. 

‘Wiping your iPhone with a soft, slightly damp, lint-free cloth will restore the original look,’ it says. 

Titanium has the interesting ability to show ‘interference colours’ which can make the surface look like a rainbow when heated. 

Social media users shared pictures of the new phones, showing significant discolouration, with the metal sidebands picking up fingerprints and oils from the users’ hands

iPhone 15 Pro pricing

iPhone 15 Pro

• 128GB – £999
• 256GB – £1,099
• 512GB – £1,299
• 1TB – £1,499 

iPhone 15 Pro Max

• 256GB – £1,199
• 512GB – £1,399
• 1TB – £1,599 

BENDING 

If you’re paying over £1,000 for a device you’d expect it to be pretty robust. 

But iPhone 15 Pro Max – the most expensive of the new iPhone 15 options – can be cracked with bare hands, footage shows. 

YouTuber JerryRigEverything, whose real name is Zack Nelson, tested Apple’s most recent products to the point of destruction in his signature ‘Durability Test’.

With a slight bend from Mr Nelson, the back glass of iPhone 15 Pro Max shattered. 

He said the snap was ‘abnormally quick’ and that he was ‘kinda stunned’ by the results of his test. 

He also speculated that the glass may have broken so easily due to the titanium frame being far less flexible than the previous model’s aluminium and stainless steel. 

Apple has used titanium for the Pro series partly because it has one of the highest strength-to-weight ratios of any metal, which is supposed to mean it is both robust and light. 

Would you pay over £1,000 for a phone that can break in your hands? Apple fans are now having to ask themselves that question as a review shows how fragile the new iPhone 15 Pro Max really is

YouTuber JerryRigEverything, whose real name is Zack Nelson, tested Apple’s most recent products to the point of destruction in his signature ‘Durability Test’

READ MORE Apple releases urgent updates to iOS 17

iOS 17 includes several exciting features including the ability to share your contact details by touching your iPhone to another

SOFTWARE BUG

iPhone 15 was also shipped with a bug in its software ‘that could render the device inoperable’, as Apple expert Mark Gurman put it. 

All iPhone 15 models came loaded with iOS 17.0, the firm’s new operating system, but it an accidental glitch prevented the transfer of data directly from an older iPhone during setup.

iOS 17.0 also had three security flaws that left devices exposed to ‘malware’ – malicious computer software. 

Apple had to issue a new update called iOS 17.0.2 to fix the issues. 

Another update, 17.0.1, fixed the security flaws for earlier iPhone models that can also run iOS 17.0, such as iPhone XS and the 2nd generation iPhone SE. 

iOS 17 was released on September 18, a few days before the iPhone 15 hit the shelves. 

The generation of software includes several exciting features, including a Live Voicemail tool and the ability to share your contact details simply by touching your iPhone to another. 

iOS 17.0.1 is for iPhone models still supported by the tech giant – so those released in 2018 and later (including the iPhone XS and the 2nd generation iPhone SE). iPhone 15 gets iOS 17.0.2

COLLECTING DUST 

Images online have also shown dust collecting in the little nooks and crannies of the Pro models, including the space between the frame and the back.  

X user @MajinBuOfficial posted a lengthy thread outlining the various manufacturing defects of the Pro models. 

‘Some iPhone 15 Pro units appear to have display misalignment, dirt on the camera lenses, scratches on the screen and signs of damage in various areas, there are reports of bubbles and discolored squares,’ he said. 

‘This happens for units destined for the US, Chinese and EU markets.’ 

Image shows dust in the lens, as seen under a microscope. There was also dust in the motherboard – the bit that holds the device’s vital components

He went on to speculate that there was poor anti-dust procedures in factories that make iPhones for Apple in India and China. 

So far users don’t seem to have had much of a problem with the biggest change to all iPhone 15 models – the introduction of USB-C charging ports. 

Apple was effectively forced to make the switch to USB-C from its own ‘Lightning’ charger due to legislation from the European Union.  

Users do seem to still be getting used to it though; one posted to X to say: ‘Still can’t believe I’m charging the iPhone 15 Pro with USB-C.’ 

MailOnline has contacted Apple for comment.  

iPhone 15 Pro review: MailOnline gets hands-on with Apple’s new flagship smartphone – so, is it really worth £1,499? 

After months of anticipation, rumours, and excitement, Apple’s new iPhone 15 range finally goes on sale this Friday. 

The tech giant unveiled four new devices at its September event – the iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max. 

The top of the range – iPhone 15 Pro and iPhone 15 Pro Max – boast a number of impressive features including a new Action Button, a titanium finish, and a USB-C charger. 

But with prices ranging from £999 to £1,599, is it really worth splashing the cash?

MailOnline’s Shivali Best got hands-on with the iPhone 15 Pro to see what all the fuss is about. 

Read more 

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