Royal Mail scam warning: ‘Beware’ of new ‘depot scam’ circulating by email

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A new email scam is circulating, claiming to be from Royal Mail. The scam is a fake email informing users about a missed package. It claims users need to settle a fee and hand over personal details.

The scam came to light after a Twitter user described their experience with it.

They wrote on the social media platform: “I keep receiving e-mails which appear to be from Royal Mail, informing me that they’ve failed to deliver a parcel because there’s £2.95 postage to pay and they’re asking to pay online.

“So, I called Royal Mail Depot and the supervisor there checked it out and confirmed that it’s a scam, so beware folks and stay safe.”

One user shared a screengrab of the email to help others spot it.

Martin Lewis advises caller who lost £8,000 through a scam

The email came with the subject: “RoyalMail Delivery Failed”.

It claims to have a package number, flanked with hashtag keys.

It read: “Your Package is stopped at our post. A £2.95 shipping cost have not been paid. [sic]

“If shopping cost is not paid, the package will be returned.”

It then has a link, which reads “”

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Royal Mail issues scam warning to UK customers [URGENT] 

Royal Mail has urged Britons not to click the link and to ignore this message.

Responding to the tweet Royal Mail said: “This isn’t something that’s been sent by us. Please don’t click on any URL in the message.

“We’re currently investigating this with our security team.”

This comes after a similar scam was reported by a customer who received a message that claimed to be from Royal Mail and read: “Sorry we missed you earlier, we have your parcel, to book a redelivery follow the link.”

Again, Royal Mail urged the user not to follow the link.

Citizen’s Advice has various tips on dealing with online scams.

It gives various ways to spot scams including:

  • you’ve been asked to transfer money quickly
  • you’ve been asked to give away personal information like passwords or PINs

A parking scam has caused concern recently, too.

The scam could cause thousands of drivers to accidentally give away their payment details using pay and display machines.

RingGo CEO Peter O’Driscoll warned: “In terms of scams for people I think you need to take it into the context of whenever you get your card out for payment.

“Whether it’s in the car park, whether it’s in the pub, you’re exposing your payment credentials to an outside audience.”

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